Energy Accounts Payment Assistance

The purpose of the Energy Accounts Payment Assistance (EAPA) Scheme is to help customers who are experiencing a financial crisis or emergency and need help to pay their home electricity and/or natural gas (energy) bills. The Scheme is designed to help these customers stay connected to essential energy services. It is a crisis scheme and not intended to offer ongoing income support. Funded by NSW Government Trade & Investment, Resources & Energy

What do I need to do to qualify:

• Identification – photo ID, accounts in your name
• Income statement – from Centrelink or your employer, for ALL people living with you
• Only one (1) person per household will be assessed
• Available twice in a 12 month period or a maximum of $1000 per year (financial year)
• Bring any large accounts you have paid with you
• An appointment must be made – Monday Tuesday Wednesday and Thursday 9.30am – 1 pm
• Only ORIGINAL accounts in your name that are overdue may be eligible for assistance.
• Applicable for anywhere in NSW
• Account must be for current address.